FAQs
- Why might I not be receiving shipment offers or accessing features on my Mothership account?
- Can I be paid for additional services?
- How are loads offered to carriers?
- How can I transfer a load?
- How will I get notified when there are new loads?
- What happens if I cancel a load?
- What is Mothership's Return Policy?
- What types of loads are available?
- How do fuel surcharges work?
- Can I route my own shipments with the Mothership app?
- Why was I placed on a waitlist?
- Why should I use in-app navigation?
- How do I cancel a load?
- How do I report damaged or missing freight?
- Why do I need to provide a DOT number?
- Why do you need my information?
- What do I need to become a Mothership carrier?
- Why do I need to provide a TIN?
- What kind of equipment do I need?
- How can I get my 1099 form?
Pickup and delivery
- What should I do at pick-up and delivery?
- How do I submit shipment photos in the Mothership app?
- How do I upload a delivery receipt?
- What happens if I can't load at pickup?
- What happens if I don't have service at a stop?
- What happens if I can't unload at delivery?
- What shipment changes can I make in the app at pick-up?