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What shipment changes can I make in the app at pick-up?

Learn what shipment changes you can make in the Mothership app at pick-up.

Whether you need to adjust a shipment's details or report unexpected issues at pickup, our in-app tools make it easy to stay on track and resolve problems quickly.

 
Here's what you can do:

  • Correct the weight, size, or contents of a shipment.

  • Add or remove items from a shipment.

  • Report missing equipment, documentation, or accessorials.

  • Indicate damaged goods.

  • Cancel pickups if necessary.

 
What happens if I adjust a shipment?

Mothership's support team will automatically review adjustments and issue additional payouts if applicable—no need to contact support. Please note:

  • You'll need to take a photo of the changes and provide an explanation for weight or size adjustments.

  • A location manager must sign off on the changes.

 
How do I know if adjustments will impact my route?

The app will notify you if the updated shipment size or weight exceeds your truck capacity or interferes with your schedule. This helps ensure adjustments won't disrupt your ability to service other stops.