---
title: What happens if I can't unload at delivery?
description: Learn what steps to take in the Mothership app if you are unable to unload at a delivery stop.
---

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# What happens if I can't unload at delivery?

## Learn what steps to take in the Mothership app if you are unable to unload at a delivery stop.

If you are unable to unload at a delivery stop, follow these steps in the Mothership app:

**Step 1: Tap "Can you unload?"**

Open the stop in your Deliveries list and answer No when you're unable to unload.

**Step 2: Choose Your Reason**

Select the option that explains why you couldn't unload:

- Load damaged
- The customer won't accept curbside
- Missing paperwork or equipment
- Can't receive today (wrong date/window)
- Missing appointment
- Change of address

**Step 3: Provide Details & Proof**

Depending on the reason selected, the app will ask you to provide an explanation and a photo of the issue or the unloading area.

**Step 4: Confirm Receiver & Agreement**

Enter the full name of the person who wouldn't accept the delivery and tap Yes when asked if you and the receiver agreed on a new delivery time.

**Step 5: Review & Submit**

Double-check the date, time window, and delivery address. Review your re-delivery payment and any storage fee, then tap Submit to send the request.

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