What happens if I can't unload at delivery?

If you are unable to unload at a delivery stop, follow these steps in the Mothership app:

Open the stop in your Deliveries list and answer No when you're unable to unload.

Select the option that explains why you couldn't unload:

• Load damaged

• The customer won't accept curbside

• Missing paperwork or equipment

• Can't receive today (wrong date/window)

• Missing appointment

• Change of address

Depending on the reason selected, the app will ask you to provide an explanation and a photo of the issue or the unloading area.

Enter the full name of the person who wouldn't accept the delivery and tap Yes when asked if you and the receiver agreed on a new delivery time.

Double-check the date, time window, and delivery address. Review your re-delivery payment and any storage fee, then tap Submit to send the request.