What happens if I don't have service at a stop?
You can still complete a stop if you've lost service once you've entered the geofence of your stop location.
As long as you are able to load or unload, you can still complete a stop if you've lost service or your phone is struggling to connect to the internet. Once you've entered the geofence of your stop location, you have the ability to complete a stop in offline mode.
What can I do in offline mode?
View stop details
Manually mark you've arrived
Complete applicable pickup steps
Complete applicable delivery steps
What can't I do in offline mode?
Accept new loads
View new load offers
Contact support via in-app chat
Once your service is restored, any actions taken in offline mode will sync automatically.