---
title: What happens if I can't load at pickup?
description: Learn how to easily remove a load from your schedule if you're unable to load at pickup.
---

[Skip to content](https://carrierhelp.mothership.com/en/carrier/what-happens-if-i-cant-load-at-pickup#main-content)

[![Black-2](https://carrierhelp.mothership.com/hs-fs/hubfs/Black-2.png?width=150&height=16&name=Black-2.png)](https://mothership.com?hsLang=en)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Mothership Carrier Help Center](https://carrierhelp.mothership.com/en?hsLang=en)
2. [FAQs](https://carrierhelp.mothership.com/en/faqs?hsLang=en)
3. [Pickup and delivery](https://carrierhelp.mothership.com/en/faqs?hsLang=en#pickup-and-delivery)

# What happens if I can't load at pickup?

## Learn how to easily remove a load from your schedule if you're unable to load at pickup.

#### **What happens if I am unable to load?**

If you are unable to load at pick-up due to circumstances out of your control, you can remove the load from your schedule without having to contact support. Removal from your schedule is not considered a cancellation, and you will not be penalized.

Loads can be removed from your schedule if:

- The freight is not ready upon arrival.\*
- The business is closed.
- The freight is larger than indicated in the offer.

\*After arriving within the expected pickup/delivery time, carriers on our network are expected to wait up to a maximum of 20 minutes before wait time fees are incurred. To learn more about how wait time fees are calculated, please read [this article.](https://carrierhelp.mothership.com/carrier/how-does-wait-time-work?hsLang=en)

 

#### **How do I remove a load from my schedule?**

At pickup, open the app and tap “can’t load,” then select the reason why. **Please note: You must be at the pick-up location in order to remove the load from your schedule.**

 

[![](https://carrierhelp.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/_iDsGtEwno2rO8W4OUgD12bu.png?width=328&height=640&name=_iDsGtEwno2rO8W4OUgD12bu.png)](https://carrierhelp.mothership.com/hubfs/Knowledge%20Base%20Import/_iDsGtEwno2rO8W4OUgD12bu.png?hsLang=en)

It's important to remember thatonly "freight not ready" qualifies for self-removal. The other reasons will require you to contact support.

[![](https://carrierhelp.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/d6Nfdee7Kr3PkfAhjISwPd4f.png?width=670&height=391&name=d6Nfdee7Kr3PkfAhjISwPd4f.png)](https://carrierhelp.mothership.com/hubfs/Knowledge%20Base%20Import/d6Nfdee7Kr3PkfAhjISwPd4f.png?hsLang=en)

If you've selected "freight not ready," a countdown at the bottom of your screen will indicate how much longer you’re required to wait. Once the time is up, select “continue.”

 

[![](https://carrierhelp.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/QFskolLk1zFtafVUcGLb_Dfe.png?width=328&height=640&name=QFskolLk1zFtafVUcGLb_Dfe.png)](https://carrierhelp.mothership.com/hubfs/Knowledge%20Base%20Import/QFskolLk1zFtafVUcGLb_Dfe.png?hsLang=en)

 

Review your payout for this pick-up attempt and confirm you are unable to load this pick-up.

 

[![](https://carrierhelp.mothership.com/hs-fs/hubfs/Knowledge%20Base%20Import/gKGmuNefK2OoergqP2ajWqsr.png?width=327&height=639&name=gKGmuNefK2OoergqP2ajWqsr.png)](https://carrierhelp.mothership.com/hubfs/Knowledge%20Base%20Import/gKGmuNefK2OoergqP2ajWqsr.png?hsLang=en)

You will be directed to your updated schedule with a confirmation banner that the pick-up has been successfully removed.

- [General](https://carrierhelp.mothership.com/en/general?hsLang=en#main-content)

    - [Shipments](https://carrierhelp.mothership.com/en/general?hsLang=en#shipments)
    - [Dispatching](https://carrierhelp.mothership.com/en/general?hsLang=en#dispatching)
- [Support](https://carrierhelp.mothership.com/en/support?hsLang=en)
- [FAQs](https://carrierhelp.mothership.com/en/faqs?hsLang=en#main-content)

    - [Pickup and delivery](https://carrierhelp.mothership.com/en/faqs?hsLang=en#pickup-and-delivery)
- [Account](https://carrierhelp.mothership.com/en/account?hsLang=en)

Copyright © 2026, Mothership Technologies Inc.